Your Questions, Answered

  • We offer a range of solutions designed to meet your needs—whether you're just getting started or scaling something bigger. Everything is tailored to help you move forward with clarity and confidence.

  • Getting started is simple. Reach out through our contact form or schedule a call—we’ll walk you through the next steps and answer any questions along the way.

  • 4. Do I choose between farmers or stores? No. We curate products based on quality and freshness, not source labels. Our system selects the best available option to meet your order efficiently.

  • 5. How does delivery work? Once you place an order, it is confirmed, prepared by the seller, and delivered to your chosen address within the selected delivery window.

  • 6. What areas do you deliver to? We currently deliver to selected areas. Available delivery zones are shown during checkout and expand gradually as we grow.

  • Collaborative, honest, and straightforward. We're here to guide the process, bring ideas to the table, and keep things moving.

  • 7. What are your delivery fees? Delivery fees depend on location and order size. Members enjoy free or discounted delivery on eligible orders.

  • 8. What if an item is out of stock? If an item is unavailable, we will notify you and suggest a suitable replacement. You can accept, modify, or decline the substitution.

  • 9. Can I schedule deliveries? Yes. You can choose delivery dates for one-time orders and set recurring schedules for subscriptions.

  • 10. Do you offer subscriptions? Yes. Subscriptions allow you to receive produce boxes or staples weekly or monthly at better prices, with flexible pause and skip options.

  • 11. How do I earn reward points? You earn points on every completed order. Members earn bonus points and enjoy faster reward accumulation.

  • 12. How do I redeem my points? Points can be redeemed at checkout for discounts, free delivery, or special offers, depending on your balance.

  • 13. What payment methods do you accept? We accept multiple secure payment methods including cards and bank transfers. Available options are shown at checkout.

  • 14. What is your refund policy? If there’s an issue with your order, contact support within the specified time. Approved refunds are processed quickly based on the issue type

  • How do I become a seller or farmer? You can apply through the “Sell with Us” page. Our team will review your details and guide you through onboarding and verification.

  • Do you supply restaurants and businesses? Yes. We offer bulk supply, scheduled deliveries, and business memberships tailored for restaurants, caterers, and retailers.